Your Contact Centre could consist of row after row of agents taking or making calls or it could simply be a few individuals taking orders or providing Customer Service all based from home.

Maximise efficiency, maximum effectiveness
Regardless of the scale you will want to maximise the results generated. Do you know how many calls have been received or made, how many calls lost or unanswered, average answer time, who are the most productive agents? All the things that drive the most effective Contact Centres.

If you can’t measure it, you can’t manage it.
Contact Centre from Xi Comms will allow you to measure all elements of your Contact Centre regardless of scale. A number of features will help you get the optimum results. You can Queue callers, divert them to the best available agents and record calls. Your Wallboard can tell agents how many calls you have waiting. Agents can login and logout so you can measure their contribution.

Xi Comms Contact Centre can be deployed easily, at low cost and is scalable from 1 to many hundreds of agents on one site, across multiple sites and can even embrace home-workers for that peak demand.